Acceptable Use Policy v.1.1 - Nov 11, 2008

This Acceptable Use Policy ("Policy") describes the proper and prohibited use of OnlineHorizons's Hosting
services ("Services") as subscribed to per the Master Service Agreement. This Policy is designed as a
guideline and is not exhaustive as such. The policy can be modified from time to time effective upon
posting on OnlineHorizons's web site.

The Services allow you to develop, publish, and display a web site, store data in a database, send and
receive e-mail messages, maintain a bulletin board through which you can interact with the Internet users
or other systems, and transmit, post, store, send and retrieve various information.

OnlineHorizons does not monitor or censor the information you make available or collect through the use of
the Services with the exception of systems and network resources monitoring. However, OnlineHorizons will
act upon Policy violations when such are discovered during regular monitoring processes or reported to
OnlineHorizons. OnlineHorizons expects you, and all other users of the Services, to take responsibility in using the

Internet with courtesy and responsibility, and be familiar with and to practice good Internet etiquette.
As consideration for OnlineHorizons's provision of Services, you agree to abide by the following provisions
relating to the acceptable use of your OnlineHorizons account.

OnlineHorizons reserves the right in its sole discretion to:
• Revise this Acceptable Use Policy which shall be posted at OnlineHorizons's web site; and
• Remove any content for any reason, including but not limited to, your violation of any conditions
of this Acceptable Use Policy. OnlineHorizons's right to remove inappropriate content under this Policy
shall not place an obligation on OnlineHorizons to monitor or exert editorial control over the content of
your account.

You agree not to use or allow access to OnlineHorizons services to:
1. Create or maintain software download or distribution sites or sites created for the purpose of
mass distribution of software products. A software distribution site is defined as a site on which
50% or more of total bandwidth (data transfer) is used for programs or binary code downloads.
2. Create or maintain sites that generate system errors or exceptions that disrupt servers'
performance or cause server-wide outages. This includes overriding or avoiding system settings
and restrictions imposed by the terms of Services.
3. Create or maintain sites that consume thirty-five percent or more of CPU capacity or use two
hundred megabytes of memory, both physical and virtual combined, on the hosting server.
4. Exceed allowed bandwidth by transferring amounts of data greater than allowed by the terms of
purchased Service.
5. Violate any applicable laws, regulations, or other provisions having the force of law, either
intentionally or unintentionally.
6. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a
person or entity.
7. Employ misleading e-mail addresses or falsify information in any part of any communication.
8. Upload, transmit, disseminate, post, store or post links to any content that:

• Prohibited from transmitting or posting by law, or by contractual or fiduciary relationship;
• Facilitates hacking or unauthorized access or use of data, systems, servers or networks
including any attempt to probe, scan or test for vulnerabilities, or to breach security or
authentication measures;
• Falsifies origin by forging TCP/IP packet headers, e-mail headers, or any part of a
message header, unauthorized monitoring of data or traffic;
• Interferes with service to any user, system or network by using flooding techniques,
overloading a system or a network, staging or broadcasting an attack, or any other
means resulting in a crash of a host either deliberately or by negligence;
• Infringes or contributes to any infringement of any intellectual property, material protected
by copyright, trademark, patent, trade secret or proprietary right of any party;
• Is or may be considered unsolicited or unauthorized advertising, promotional materials, or
any junk mail, spam, spamvertisements, make money fast schemes, chain letters,
pyramid schemes, or any other form of solicitation;
• Contains viruses, worms, Trojan horses, time bombs, trap doors, or any other computer
code, files, or programs or repetitive requests for information designed to interrupt,
destroy or limit the functionality of any computer software or hardware or
telecommunications equipment;
• Is unlawful, harmful, threatening, abusive, harassing, tortious, unlawful, libelous,
defamatory, vulgar, obscene, or invasive of privacy;
• Is of adult nature, pornographic, or harmful to minors;
• Promotes illegal activity, including providing instructions for illegal activity, or transmitting,
disseminating or offering fraudulent goods, services, schemes or promotions, or
furnishing false data on any signup form, contract or online application or registration, or
the fraudulent use of any information obtained through the use of the Services including
use of credit card numbers.
• Exploits the images of children or discloses personally identifiable information belonging
to children. If OnlineHorizons determines that you have violated the terms of this Acceptable
Use Policy, that determination, made at OnlineHorizons's sole discretion, is grounds for
immediate termination of your OnlineHorizons account without notice or penalty to OnlineHorizons.

No-SPAM Policy

This policy further defines some of the prohibited actions as found in OnlineHorizons's Acceptable Use Policy,
a part of the hosting agreement you executed when subscribed to OnlineHorizons's service and which outlines
the acceptable and prohibited actions on your hosted account.
Owners of OnlineHorizons hosted accounts are responsible for the complaints and consequences
arising from use of your hosted account.
Upon discovery or notification of these service abuses, OnlineHorizons will investigate and, without
prior notice to you, may disable any account in order to protect the security, integrity and
usability of the hosting services and the OnlineHorizons servers and shared network.
Reporting Spam

OnlineHorizons defines SPAM, also known as Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email
(UBE), as any email message the recipient considers unsolicited and of a commercial nature or email
sent in bulk.

OnlineHorizons expressly prohibits the sending of SPAM through its network and servers.
If you believe that you have received SPAM (as defined above) from OnlineHorizons's network, please send a
signed complaint along with the message you received, including its complete email headers, to
abuse@OnlineHorizons.
OnlineHorizons does not investigate or take action based on anonymous SPAM complaints.
Prohibited Email Activities
Sending UCE/UBE, also known as SPAM:
Defined as the sending of email to recipients who consider the message unsolicited email of a
commercial nature or the sending of email in bulk to recipients who consider the message unsolicited
email of any nature.
It is one of the most serious account abuses.
UCE or SPAM Response Collection:
Defined as the collection of responses, directly or indirectly, from UCE or UBE sent by you or UCE or
UBE sent on your behalf.
Web Site Advertising via UCE or UBE, also known as SPAMvertising:
Defined as the sending of email which:
1. is UCE or UBE as defined above; and
2. contains direct or indirect links or references to one or more web sites.
This also includes the use of third-party email accounts, servers or services to SPAMvertise the site(s).

Mail Bombing:

Defined as the sending an unreasonably large number of electronic mail messages to a single system,
person or email address.

Mail Harassment:

Defined as sending email in a manner or with content that is perceived as threatening or harassing by the
intended or actual recipient.

Letter Bombing:

Defined as sending email with content that will or could potentially harm the recipient's computer.
Prohibited Mailing List Activity and Mailing List and Address List Minimum Requirements
The following is a list of minimum requirements for the permitted use of mailing lists by way of OnlineHorizons
services and networks. They are guidelines to minimize the probability of complaints. However, you
will still be responsible for any complaints received in relation to your account despite having
implemented all of the requirements.

If you send out bulk email, your email will be conclusively labeled as SPAM unless you implement all of
the following requirements, either under option A or Option B below.
Option A. Listserve-style email lists:
(All members add themselves to the list by sending a subscribe email from their email address to the list
owner.)
1. In the initial message to the member,
a. there is clear and conspicuous notice that the member is signing up for a mailing or
address list; and
b. there is a simple, effective method of list removal outlined in the message.
c. a non-Internet method of contacting the list owner is provided-phone number and/or land
address will suffice.
d. terms and conditions of email address use by the list are provided.
2. Prior to any subsequent mailing to the list, list owners must remove all addresses for list members
who have chosen to be removed from the list and all addresses from which emails have bounced
back as undelivered.
3. Lists are not used for purposes or in a manner which are harassing, abusive, illegal, and/or will
create liability for you, OnlineHorizons or third parties.
4. Email to the list members is only from the entity with which the member signed up and only on the
topic for which the recipient agreed to receive information.
Emailing to a list which contains members of a list which was purchased, rented, leased, or lent to
you is prohibited. Email to list members on a subject which is not on the topic or product for which
the member agreed to receive messages is SPAM and is prohibited.

Option B. General Mailing and Address Lists:
(Members added by means other than member sending a subscribe email from their email address to the
list owner.)
1. Provide clear and conspicuous notice that the prospective member is signing up for a mailing or
address list and such notice must appear near the email address collection point.
2. Require prospective members of the list to take some non-passive action to request sign up for
the list.
3. Provide conspicuous, comprehensive terms and conditions of address use that are posted or
linked near the email collection point and available to the list member to print or download after
sign up.

Include subject matter of the list and anticipated mailing frequency, sharing/trading/selling of the
address.
4. An address is added to the list using only Double Opt-In Procedures, with the address confirmed
and permission-to-email verified before mailings begin.
An Opt-In Procedure is defined as a list sign up process where:
a. potential mailing list members are given a clear, conspicuous choice as to whether they
want to receive such emails or not; and
b. if the potential member chooses to receive such emails, they express this choice by
undertaking some non-passive action.

A Double Opt-In Procedure is defined as an Opt-In Procedure where:
a. the potential mailing list members request an invitation to join the mailing list or address
list;
b. prior to receiving any other mailing from the mailing list or address list, the potential
member receives an invitation email message to the email account that will receive the
mailings;
c. to be added to the mailing list, the potential member must reply or click a link contained in
the invitation email message; and
(if replies constitute a request to receive email, then you are responsible for reading the
replies and taking appropriate action-i.e. if the reply says, "Do not send me emails.", then
the address must be removed from the list owner's databases.)
d. if an invitation email is not replied to or confirmed by the link, that email address is not
added to the mailing list and no further email is sent to that email address.
5. The list removal method must be simple, effective, and conspicuously displayed in all messages
including the invitation email message.
6. There must be both an automated and non-automated means of removal from the list.
7. The list must provide a non-Internet method of contacting the list owner.
8. Prior to any subsequent mailing to the list, list owners must remove all addresses from which
emails have bounced back as undelivered and all addresses for list members who have chosen
to be removed from the list.
9. Lists are not used for purposes which are harassing, abusive, or illegal or for purposes or in a
manner which will create liability for you, OnlineHorizons or third parties.
10. Email to the list members is only from the entity with which the member signed up and only on the
topic for which the recipient agreed to receive information.
Email to a list which contains members of a list which was purchased, rented, leased, or lent to
you are prohibited. Email to list members concerning a subject which is not concerning the topic
or product for which the member agreed to receive messages is prohibited.

Prohibited Newsgroup Activities
Newsgroup SPAMMING
Defined as posting content or messages which:
1. are posted to 15 or more newsgroups and which contain the same or similar information;
2. violates the rules of the newsgroup in which the posting is made;
3. is off the topic of the newsgroup and is not the topic of the current discussion in the group; and/or
4. is a commercial posting unless the newsgroup rules expressly permit commercial posting.
You are prohibited from cross-posting, commercial posting or off-topic posting in the OnlineHorizons
support forums.
OnlineHorizons Complaint Processing
OnlineHorizons prohibits SPAMMING, defined as the sending of Unsolicited Commercial Email (UCE) and
Unsolicited Bulk Email (UBE), in order to protect the integrity of the OnlineHorizons shared server and network
resources. Please review OnlineHorizons's No SPAM Policy, below, for the full definitions of SPAM, UCE and
UBE, in addition to other email guidelines.
Complaints of UCE and UBE, regardless of whether the email is actually solicited or not, are what trigger
the blacklisting of OnlineHorizons networks and services. Therefore, the sending of email which results in
UCE/UBE complaints is conclusively a SPAMMING activity in violation of OnlineHorizons's No SPAM Policy.
IT IS YOUR RESPONSIBILITY TO PREVENT ALL SPAM COMPLAINTS RESULTING FROM EMAIL
ACTIVITIES ON YOUR OnlineHorizons.NET HOSTED ACCOUNT.
Processing of Reports of SPAM Activity and SPAM Complaints
OnlineHorizons processes reports of SPAM activity and SPAM complaints in the manner described below.
A. If the email activity associated with your hosted OnlineHorizons account poses an immediate threat to
OnlineHorizons's servers or network, OnlineHorizons reserves the right to immediately disable the account
and send email notice to your account contact. An immediate threat includes OnlineHorizons's receipt
of ten or more SPAM complaints in a 72 hour period.
B. Absent an immediate threat to the servers or network, OnlineHorizons will follow the steps outlined
below for SPAM processing.
1. First UCE/UBE Event - OnlineHorizons sends a "complaint received" message to the
complainants and sends the complaints and first warning to your OnlineHorizons account
contact.
2. Second UCE/UBE Event - OnlineHorizons sends a "complaint received" message to the
complainants and sends the complaints and second and final warning to your
OnlineHorizons account contact.
3. Third UCE/UBE Event - OnlineHorizons immediately and permanently disables the email
capabilities of the account and then sends notice to your OnlineHorizons account contact of
this permanent email disablement.
A UCE/UBE Event is defined as either of the following:
1. OnlineHorizons's receipt in any 72 hour period of 3 or more complaints or notices of activity on
your account that violates OnlineHorizons's No SPAM Policy; or
2. OnlineHorizons's receipt in any 30 day period of 6 or more complaints or notices of activity on
your account that violates OnlineHorizons's No SPAM Policy